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The other day I was listening to Chris, one of my service advisors, on the phone with a customer. He was calling to remind them about some maintenance that was due on their vehicle. As I was listening, it occurred to me, this is just like the dentist.

I’ve been going to the same dentist since I was a kid. Twice a year, for as long as I can remember, I get a call from someone in that office reminding me my cleaning is due. I really want to take good care of my teeth, so I always make that appointment. As strongly as I believe in this “preventive maintenance for my mouth,” I would likely never go if they didn’t call me.

When I go to the appointment, I get a check over before the actual cleaning. If there is something wrong, I want to know about it. Skipping this step would very likely lead to problems in my future and the pain associated with it. Our jobs are similar. When your car comes in it is our job to check over your car to ensure your safety and your vehicle’s reliability. Doing any less would be like the dentist cleaning your teeth without checking for cavities. When something doesn’t look right, also like the dentist, we sometimes need to dig in to get to the root of the problem.

We easily replace our neglected car when it’s worn out, but at a cost that is much more than making it last. So when the dentist office or your friendly service advisor calls you, remember they are trying to save you pain and higher costs in the future. Now that is something to smile about!

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